Highwatch watches every client network — switches, firewalls, servers, Meraki — turns alerts into ConnectWise tickets, and gives each client their own dashboard. Everything the big platforms do, priced per device with no per-tech fees.
One command layer over the tools you already run — not another agent to trust on every endpoint.
A small outbound-only collector at each site polls SNMP, ping, and HTTP. Deploy it through your RMM with one command — no inbound firewall holes.
Alerts become tickets on your board with the right priority, dedupe, flap suppression, and a configurable delay. They close themselves when the issue clears.
Every client gets an isolated dashboard and their own login — they see only their network, never anyone else's.
Medium / high / critical thresholds per metric, scheduled downtime windows, and one-click suppression right inside the ConnectWise ticket.
Connect a client's Meraki tenant with an API key and their devices, uplinks, and losses flow in — polled from the cloud, nothing on-site.
Two-factor auth, per-site tokens, least-privilege reads, and a full audit trail. Client data is isolated at the database, not just the dashboard.
Custom integrations for the major RMM and PSA platforms available on request. Tell us what your stack runs on and we'll build the connector.
Bring a site online without a rip-and-replace. Run it alongside whatever you use today until you trust it.
Paste your ConnectWise keys and import your existing client list — in one click or by hand.
Push the collector one-liner to a site through your RMM. It self-configures and starts reporting in a minute.
Watch alerts in digest mode before anything tickets. Adjust thresholds until they match reality.
Flip a site to live ticketing. Retire your old tool when the last wave is stable.
One rate per device. Every feature included — tickets, dashboards, client portals, Meraki, MFA. No per-seat fees, no tiers to upsell you.
Month-to-month — no long-term contract. Volume pricing for large fleets — talk to us.
Tell us about your shop. We'll set you up with a trial and walk your first site through onboarding — no charge until you go live.
Bring your ConnectWise, keep your RMM, and give every client their own dashboard.
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